Privacy Policy
Pockla Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pockla.io/ and use our services.
We are a company registered in the United Kingdom at 1-2 Ginge, Wantage OX12 8QR. Our VAT number is 411991793.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Request early access to our services
- Contact us with inquiries
- Subscribe to our newsletter
- Use our services
This personal information may include:
- Name and contact information (email address, phone number)
- Account credentials
- Payment information (processed securely through Stripe)
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website
- Device information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Marketing cookies for advertising purposes
You can control cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Processing transactions and payments
- Communicating with you about our services
- Sending marketing communications (with your consent)
- Improving our website and services
- Analyzing usage patterns and trends
- Preventing fraud and ensuring security
- Complying with legal obligations
- Providing customer support
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and services, including:
- Payment processors (Stripe)
- Analytics providers (PostHog, Hotjar)
- Email service providers
- Cloud hosting providers
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as:
- Court orders or subpoenas
- Government investigations
- Legal proceedings
- Protection of our rights and safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure hosting infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at rupert@pockla.com.
International Data Transfers
Our services are hosted in the United Kingdom. If you access our services from outside the UK, your information may be transferred to, stored, and processed in the UK. By using our services, you consent to the transfer of your information to the UK and acknowledge that UK data protection laws may differ from those in your jurisdiction.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at rupert@pockla.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Pockla Ltd 1-2 Ginge Wantage OX12 8QR United Kingdom